Technical Support

Overview

Even the most stable and patched IT systems can develop problems that need to be addressed. If any part of your organization’s IT systems develop a problem, we’ll know about it immediately, often before you do. We’ll remotely access your organization’s IT systems and initiate remote support to address the problem. If the IT system issue needs to be addressed onsite, Zero Alpha offers emergency on-site responsive support.

Help Desk

Zero Alpha Help Desk support is available 24/7, including weekends and holidays, to help your organization’s users with their IT support needs. When one of your IT users has a question or needs help with a program or device, they’ll have immediate access to technical support from Zero Alpha engineers.

Remote IT Support

Our Remote Support is responsible for handling remote client requests for network and desktop issues that are of an urgent, same-day-resolution nature to better serve your IT system needs.

Network Operations Center

Zero Alpha’s Network Operations Center (NOC) is the early warning system for your IT network. NOC technicians supervise clients’ remote monitoring system for alerts that indicate trouble with servers, routers, switches, firewalls, and applications. If a problem is detected, technicians will assess the problem and perform basic troubleshooting.

Emergency on-site IT response

In the event that Zero Alpha technicians cannot take care of a problem remotely, our technicians will visit your organization to assess the problems and make system repairs.

We handle IT for your Business

Technical Support